Account FAQs

To log in to your account for the first time, follow these steps:

• Activate your account by clicking on the verification link you've received in your email.
• Access the Be You home page. 
• Click Log in in the top right.
• Enter your email address and the password you signed up with.
• Once logged in, you'll be redirected to your dashboard.

If you can't log in to your Be You account:

• make sure you've verified your account
• make sure you're using the correct email address
• try resetting your password.

You must verify your account after completing your registration.

• If you haven’t verified your account yet, try searching your inbox for an email called 'Be You - Verify your email'. This email may be in your spam folder.
• If you've not received this email or couldn’t find it, please click on the resend verification link.
• To receive a new verification link, make sure you're using the correct email address.

If you see a message that says 'the email or password you entered is incorrect' when you try to log in, the problem could be that:

• you used a different email address when registering your Be You account. Make sure you're using the correct email address.
• you mistyped your email address when you created your Be You account. Please contact the Be You Team.

To reset your password, follow these steps:

• Access the Be You home page.
• Click Log in in the top right.
• Click Forgot your password?
• Enter your email address that you signed up with.
• Once you click Submit, an email will be sent with further instructions to reset your password.
• If you remember your password, click I remember my password.

To update your profile details, follow the steps below:

• Log in to Be You. 
• Go to the Be You account menu in the top right and select My Profile.
• Update your details and save changes by clicking on Update Account.